Adjustable Bed, Memory Foam Mattress, Beds and Pillows - Natural Back Pain Relief Products
Backbenimble.com - self-care products

Contact Us - Satisfaction Policy - Shopping Help



FOR GENERAL CONTACT INFORMATION :
  
Toll Free: 800.639.ERGO (3746 - U.S. and Canada Only)
Phone: 1.713.521.0003
Fax: 1.800.787.4378
 
E-Mail: sales@backbenimble.com for product, ordering, and/or return questions
techSupport@backbenimble.com for website questions, comments and problems

Privacy Policy: Back Be Nimble Privacy Policy taking your security & privacy very seriously

Website: www.backbenimble.com for all your back store products

Customer Service Phone Hours: Mon-Fri: 10am-3:00pm MT
Closed Saturday and Sunday
 
Mailing and Product
Return Address:
BACK BE NIMBLE
90 WEST 500 SOUTH
# 215
BOUNTIFUL, UT 84010
Better Business Bureau Member A+


Customer Satisfaction and Return Policies - for information on Back Be Nimble's Return Policy and Return Exceptions please visit this page.

Most other concerns are addressed below in our list of Frequently Asked Questions related to the Back Be Nimble Online Shopping Cart, Shipping Methods, Shipping Schedule and Job Opportunities. For a more complete discussion of the entire Back Be Nimble shopping process (with example screen shots and such), you might want to look at the Shopping Cart Help page. If you have a question or concern that has not been addressed, please feel free to contact us by phone or email.

When you are finished looking for answers here, you can return to the page from which you came using any of the Continue Shopping links on this page.

Thank you for thinking of Back Be Nimble, and we hope you enjoy browsing our website. For other health related websites that we recommend, feel free to visit our affiliate resource page.

Links to these resources are available on the Back Be Nimble's Health Resource Links page.


FAQs & COMMON QUESTIONS/ANSWERS:
  1. What exactly does Back Be Nimble offer?
  2. Who owns Back Be Nimble?
  3. Does Back Be Nimble offer franchise opportunities?
  4. Does Back Be Nimble offer product repair service or part replacement on products they sell?
  5. I like the Back Be Nimble site and wondered whether your web development team could help our company develop a successful website. Can you help us?
  6. Does Back Be Nimble offer senior citizen discounts?
  7. Does Back Be Nimble offer quantity, wholesale, professional, governmental or corporate discounts?
  8. Does Back Be Nimble offer GIFT CERTIFICATES?


SHOPPING:
  1. Is ordering at the Back Be Nimble site a secure process?
  2. Are cookies used on this site?
  3. What is Back Be Nimble's 30 day return policy?
  4. Does Back Be Nimble offer a paper catalog?
  5. Is financing available on chairs and mattresses?


SHIPPING:
  1. How can I know what shipping costs will be?
  2. Does Back Be Nimble offer shipping internationally?
  3. By what methods does Back Be Nimble ship orders?
  4. Shipping Times and Schedules, and reasons for delays


PAYMENT:
  1. What methods of payment does Back Be Nimble accept?
  2. Can I Mail or Fax my order instead of putting my credit card or other billing information online?
  3. Can we submit corporate or government purchase orders?
  4. When will my credit card be processed?
  5. My insurance says they might pay, do you accept insurance or workers' compensation?




Answers



What exactly does Back Be Nimble offer?
Back Be Nimble pioneered the online sale of doctor-recommended products for self-care of the neck, back, and human frame. We offer the most comprehensive online presence of this type of product anywhere.

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Who owns Back Be Nimble?
A career change induced by an auto accident led Dr. Brad Lustick to apply his ergonomic and wellness expertise to the world of business, whereby he began customizing ergonomic concepts and products to fit the needs of people in all walks of life. After being inspired by a book about the "Information Superhighway", and quite a bit of perspiration, he and his wife, Rose pioneered retail on the internet in 1994 with "Back Be Nimble", one of the very first internet businesses.

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Does Back Be Nimble offer franchise opportunities?
No, not at this time.

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Does Back Be Nimble offer product repair service or part replacement on products they sell?
No, I'm sorry we do not offer warranty or repair service. Our 30 day return policy covers defects on all products we sell, but beyond that term all service will be covered under each manufacturer's specific warranty and parts must be obtained from the appropriate manufacturer. Although most of our products will come with all pertinent manufacturer contact info, we will gladly assist our customers in obtaining any contact info they may find necessary. We do not however offer our vendor/manufacturer list or contact information to anyone who has not purchased such product directly from Back Be Nimble.

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I like the Back Be Nimble site and wondered whether your web development team could help our company develop a successful website. Can you help us?
Actually, after pioneering the web, learning the ropes, winning multiple awards and accommodations for our success (see our award section ), we have recently partnered with our web developer to selectively help develop sites that we think could be very successful. To see if your business or venture could qualify for our involvement in the development of the website email: brad@backbenimble.com

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Does Back Be Nimble offer senior citizen discounts?
No, I'm sorry, we feel that our prices are very fair for small quantity purchases. For larger quantity purchases please feel free to email us for wholesale price quotation. email: sales@backbenimble.com

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Does Back Be Nimble offer quantity, wholesale, professional, governmental or corporate discounts?
In short, yes; but this would be for larger quantity purchases only. Please feel free to email us for a wholesale price quotation. email: sales@backbenimble.com

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Does Back Be Nimble offer GIFT CERTIFICATES?
Yes, we sure do and one of our most recent additions is the ability for the bearer of the certificate to redeem it online with any balances maintained in our database for future use. Purchases exceeding the amount of a certificate may be paid at the same time online via credit card. To buy a Gift Certificate click here.

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Is ordering at the Back Be Nimble site a secure process?
Yes. Back Be Nimble offers several methods of payment, all of which are secure. This includes Paypal acceptance. Online credit card payments are handled by an encrypted Secure Socket connection (SSL).

For those who prefer offline payments, we offer a faxable/mailable order form.

SHOP SAFELY AND ENJOY USING SOME OF THE MOST SOPHISTICATED E-COMMERCE TECHNOLOGY IN THE WORLD TODAY.

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Are cookies used on this site?
Yes - the Back Be Nimble site uses several cookies to enhance site functionality. We try to keep cookie usage to a minimum - and most customers will be presented with only two or three cookies while shopping at Back Be Nimble's website. Generally speaking, cookies are used as part of Corporate Customer Login, Affiliate Referrals and the Shopping Cart.

For a more complete discussion of the entire Back Be Nimble shopping process (with example screen shots and such), you might want to look at the Shopping Cart Help page.

For more information on how to enable cookies, click here.

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What is Back Be Nimble's 30 day return policy?
Our full Customer Satisfaction and Return Policy can be viewed here.

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Does Back Be Nimble offer a paper catalog?
No, Back Be Nimble pioneered the sale of self-care products over the internet in 1994 and due to constant changeover of our product selection, it isn't feasible for us to offer a paper catalog.

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Is financing available on chairs and mattresses?
No, we currently do not offer financing on product purchases.

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How can I know what shipping costs will be?
If you would like some idea of what your shipping costs will be while you are still shopping, you can do so by first adding any product to a shopping cart(you may always remove it) and then selecting your zip code or different destination country in the shopping cart display page. Once a zip or destination country is selected, it will remain selected on subsequent views of the shopping cart (like when you add new items to the cart.

Shipping costs are also, of course, displayed as part of the checkout process where you can choose between all shipping options that might be available for your purchase and location.

For those products which have special shipping rates (like free or fixed rate shipping), there will be a note about the special rates on the page where you initially order the product.

For products shipped directly from the manufacturer, we will do our best to let you know what shipping costs will be at the time you are placing your order. But, in just a few cases, we cannot know these ship costs exactly and the price will not be listed. In these cases, we will contact you by phone or email to let you know what the shipping costs will be. Your payment will not be processed (you card will not be charged) until we have contacted you and you tell us to go ahead with the order.



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Does Back Be Nimble offer shipping internationally?
Yes - most products can be shipped anywhere in the world where it is legal for US companies to conduct business.

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By what methods does Back Be Nimble ship orders?
Domestically, most of our smaller items, that come directly from us are shipped via the USPS regular service by default with upgrades to either Priority Mail or Express Mail as an option. About 1/2 of our popular items are now conveniently shipped directly from the factory that manufacturers them on our behalf. Various methods may be utilized, but UPS is the most common carrier, with Fedex running a close second.

Order inventory in stock at Back Be Nimble will be shipped within 24 hours and arrive 3-6 working days from time of order. If you find that your order doesn't arrive in a timely fashion then, of course, you can always contact Back Be Nimble and we will trace the shipment status of your order.

Most of our larger items including chairs, mattresses, beds, inversion units, and massage tables, will drop ship directly from our manufacturer by either UPS, Fedex, or a common freight carrier.

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Shipping Times and Schedules, and reasons for delays
Our best efforts are made to ship your orders A.S.A.P. There are however exceptions beyond our control:

Processing Delays: At times the processing of the financial transaction could be delayed due to (1) credit card decline, (2) inability to verify that the billing address provided matches your banks record as to where the bill is sent. (3) Out of stock on items ordered--If we find that either our warehouse, or that of a manufacturer responsible for shipping your order or partial order is out of stock on something you ordered, then we will delay processing until we can contact you to find out your preference on how to proceed. (4) Orders placed in which you are requesting that we price match with another vendor of the particular product. Until we can at least verify that vendors retail price on an item that they have in stock, then we will delay the actual processing of the order. (5) War, postal or airline strikes, holidays, or acts of God could also delay an order.

Normal Ship Times - DOMESTIC

First Class Mail: most of our small in stock items, by default, are shipped via First Class Mail. U.S. mail shipments of in stock items will ship on the first working day within 24 hours of your order and should arrive within 3-6 working days. If orders have not arrived within that time, then please, first see if your local post office is holding a package, and if not, then contact Back Be Nimble so that we may trace your shipment for you. If any of the items on your order are out of stock you will be contacted immediately to determine how we can best satisfy your needs.

US Priority Mail: as an optional selection, you may elect to have your package arrive within 2-3 days (Sundays and Holidays excepted).

NOTE: All orders shipped directly from us will be processed on the same working day if received prior to 1:00pm (CST). If received on a non-working day or holiday, or after 1:00pm (CST), then your order will be processed on the next consecutive working day.

Oversize or Overweight Items: Many of our large items, including recliners, mattresses, chairs, adjustable beds and therapy tables are drop shipped from the manufacturers and not subject to the times specified above for smaller items. Since these items are usually custom made to order, shipment times will vary from 1 week to 8 weeks depending on the item. Most of these items have specified shipping times indicated on their individual web pages, but listed below are most of the items concerned:

  • Memory Foam Mattresses these are shipped directly from our factory and you should allow 14-21 working days (doesn't include weekends or holidays).
  • Latex Foam Mattresses these are shipped directly from our manufacturer via a common freight carrier. These mattresses are made to order and should arrive in 10 days to 2.5 weeks. Please note that these common freight deliveries are to your driveway only and may require your assistance to remove from the truck and place inside your garage or doorway.
  • Adjustable (motorized) Beds these are shipped directly from our manufacturer via common freight carrier already assembled. They will arrive however, via common freight carrier within 10-18 working days (not including weekends or holidays) and may require your assistance to remove from the truck for placement inside garage or doorway of your home. They will not take these upstairs for you. However, we also offer an upgrade fo full service "inside home" delivery service for a $199.00 upcharge.
  • Office Chairs All chairs are custom made to your specifications and will take anywhere from 2 to 5 weeks to receive, usually dependent upon your fabric choice. Quick ship choices that are offered on the chairs will be 2 week deliveries and will usually be indicated within our webpages as "Quickship".
  • Hydromassage Tables are drop shipped via freight carrier and take from 14-21 working days to receive. They arrive already assembled.
  • Panasonic Massage Recliners are shipped via a 2-3 week curbside delivery service.
  • Work Rite Ergonomic accessories are dropped shipped directly from WorkRite via UPS and often take from 10-18 working days to receive.
  • SIS Worktables or desks are custom made to order, and then dropped shipped via common freight often requiring your assistance for removal from truck and assembly is required. Lead times are generally 10-21 working days because some of these product come from Denmark.


Normal Ship Times--INTERNATIONALLY

Small, non-dropped shipped items: Most of our smaller products are stocked in our warehouse and shipped by us via Postal Service to all parts of the world. Unless out of stock, lead times are generally from 4-21 working days depending on your geographic location (does not include U.S. holidays or weekends). We do not calculate nor prepay customs taxes, duties and or import fees. You will be responsible to pay these to your customs broker or government agency in order to receive your package. Packages unclaimed due to your determination of unsatisfactory customs duties, may incur storage, return shipping and/or restocking fees from Back Be Nimble.

LARGE ITEMS LIKE CHAIRS, RECLINERS AND BEDS: Most of our products with the exception of Mattresses(mattresses may be shipped to USA and Canada only), are available for international shipping. These items usually have shipping charges that are calculated for you after you proceed to checkout and enter your shipping destination (prior to giving us your credit card information). If there are cases upon which we can not give you an accurate price in our shopping cart, we reserve the right to contact you with an exact shipping price prior to shipment. If this is unsatisfactory to you, then you of course will not be charged. Large items will generally be shipped via Air Freight with a carrier that best fits the needs for price and satisfactory service. Most of the time, we can offer delivery to your residence or business, but there are cases in which only airport delivery can be provided.

  • Latex Foam Mattresses are shipped directly from our manufacturer via an freight carrier(USA and Canada only). These mattresses are made to order and should arrive in 10-21 working days. Please note that these common freight deliveries are to your driveway only and may require your assistance to remove from the truck and place inside your garage or doorway. There are some countries/cities in which we can provide airport delivery only.
  • Adjustable (motorized) Beds are shipped directly from our manufacturer to North America destinations only. They will may require your assistance to remove from the truck for placement inside garage or doorway of your home. They generally arrive via ground freight carrier within 10-22 working days (not including weekends or holidays). The carrier will not take them upstairs for you.
  • Office Chairs are custom made to your specifications and will take anywhere from 2 weeks to 5 weeks to receive, usually dependent upon your fabric choice. Quick ship choices that are offered on the chairs will be the 2 week deliveries and will usually be indicated within our webpages.
  • Hydromassage Tables are drop shipped via air freight and take between 14 to 21 working days to receive and arrive fully assembled.
  • Panasonic Massage Recliners are shipped via a 2-3 week curbside delivery service to North American destinations only.
  • Work Rite Ergonomic accessories are custom made to order and will generally take from 10-25 working days for you to receive.
  • SIS Worktables or desks are custom made to order, and then dropped shipped via common freight often requiring your assistance for removal from truck and assembly is required. Lead times are generally 18-28 working days.

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What methods of payment does Back Be Nimble accept?
We accept all major credit cards: Mastercard, Visa, Discover, American Express, Governmental and Corporate Purchase cards. We also accept Checks by mail. Of course, you can use your Back Be Nimble Gift Certificate either alone or in combination with any other form of payment.

NEW -- PayPal members can also use their PayPal accounts to pay for their purchases online.

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Can I Mail or Fax my order instead of putting my credit card or other billing information online?
Yes - If you are uneasy with online payment, just shop as normal - adding items that you would like to purchase to your shopping cart. Then, when you are ready to checkout, simply go to the Checkout page and click the button in the section labeled "Fax/Postal Order Form." This will lead you through generating a printable invoice. Once there, simply print a paper copy of the invoice, fill in the required payment information by hand and either FAX or MAIL the completed paper copy to us using the phone number or physical address listed on the paper invoice.

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Can we submit corporate or government purchase orders?
Yes, in certain approved cases; however, we do require approval and setup of an account and possibly submission of credit and/or trade references.

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When will my credit card be processed?
Most all of our orders are processed within 48 hours of your order placement and your credit card will be processed within that time unless we determine that the product is not available. Some orders will be shipped directly from our manufacturer and since we immediately turn our order into them for production and/or shipping upon completion, we process the card immediately.

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My insurance says they might pay, do you accept insurance or workers' compensation?
We are not equipped to accept any insurance assignment whereby we would ship a product prior to payment. However, we do have many customers who work with their insurance adjusters/agents to prepay orders for some of our larger items like; chairs, recliners, mattresses and adjustable beds.

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Page Modified Sun Dec 18 20:18:45 MST 2016
Back Be Nimble BBB Business Review
PRODUCT INFORMATION DISCLAIMER: www.BackBeNimble.com offers the finest back pain relief products and best solutions to address self care, ergonomic postural support, stress relief, lifestyle improvement and enhanced personal comfort. Such should not be considered medical advice or substitute for recommendations of an attending doctor. Back Be Nimble does not receive funding from any manufacturer or brand; as such are purely mentioned as informational.

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